Salesforce Certification Training - Admin 201 and App Builder

Master the core of Salesforce CRM administration

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Key Highlights

  • Lifetime Access to Learning Management System
  • Live Project: Create Custom App on Event Management
  • 42 hours of Instructor-led Live Sessions
  • Class-wise Quizzes
  • Training Completion Certificate
  • 24x7 Expert Support
  • Online Forum for Discussions

Course Price Range

$479.00 - $479.00 $899.00 - $899.00

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This course is available in the following formats:

Virtual Live

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Upcoming Batches

Jan 25th
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Delivery: Online
Access: Lifetime
Sat - Sun (7 weeks)
Timings - 10:00 AM to 01:00 PM (EST)

Weekend Batch (Morning)
$899  $479
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Course Overview

Salesforce Certification Training: Admin 201 and App Builder helps train for the Salesforce Administrator Exam (ADM 201) and the Salesforce App Builder (DEV 401) Exam. The trainee will learn the basics of CRM platform, SFDC Security Model, AppExchange, Sales Cloud, Lightning App Builder, etc. This certification primarily offers a practical approach in managing and developing apps for Salesforce CRM.

Course Objectives

  • Understand the basics of data and security model
  • Help distinguish among the different Salesforce building blocks
  • Learn to define business process automation option
  • Comprehend the fundamentals of Sales Cloud and Service Cloud modules
  • Learn about various types of report and the dashboard
  • Define SalesforceA, Salesforce1, Chatter and Social features
  • Learn about different integration options like SOAP, REST APIs

Career Benefits

  • Better opportunities as a Salesforce administrator
  • Good remuneration as SFDC administrator
  • Attract more jobs in the market
  • Work on widely-used CRM platform


  • None

Who should take up

  • MBA graduates
  • Freshers aiming for functional consultant/salesforce developer path
  • Newcomers interested in salesforce administration
  • Functional testing laterals looking for career change
  • Salesforce Professionals
  • Software Administrators
  • Developers
  • Analysts
  • Sales Managers

Course Content

  • What is Cloud Computing
  • Service and Deployment models in the Cloud
  • Market situation
  • Cloud Ownership
  • Introduction to SF1 and Platform
  • Declarative & Programmatic Options in
  • Meta-data Driven Architecture
  • Multi-tenant Architecture
  • Business and IT benefits
  • Use of SF1
  • Sign-up for a Free Environment / Org
  • Adding company logo
  • Benefits of System overview
  • Salesforce Key Building Blocks
  • Editions and Different Environments Available
  • MVC Pattern
  • Student App
  • Student App Master Basic Data Model
  • Student Master and Marks/Grades
  • Student Master Basic Security Model
  • Student Master Reports
  • Student Master Application Scope
  • Create Custom Objects and understand various properties in the Object definition section
  • Customize standard objects
  • Field and Data Types
  • Custom Field Prosperities
  • Field Dependencies
  • Types of Relationship Fields
  • Search Layouts
  • Security Model Mind Map
  • System Level or Org Level Security
  • User Administration and Troubleshooting
  • Permission Sets
  • Profile and Permissions Sets
  • Password Policy
  • IP Address security
  • Login hours
  • Session settings
  • Activations
  • Page layout assignment
  • Tab setting
  • Field level security
  • Security Model Mind Map
  • Record Level and Object Level
  • Organization wide defaults
  • Organization wide defaults ? Student App
  • Role and Role Hierarchy
  • Criteria Based Sharing
  • Different ways to gain Record Level Access
  • Public Group
  • Queue
  • Public group Vs Queue
  • Business Logic Mind Map
  • Different Options to Implement Business Logic
  • Functions
  • Formula
  • Validation Rules
  • Rollup Summary Fields
  • Record Types and Page Layouts
  • Business Process Automation
  • Business Requirements ? Workflow Rules
  • Workflow - Actions (Time When Action Takes Place)
  • Workflow ? Actions
  • Workflow ? Considerations
  • Approvals ? Introduction
  • Approvals - How to Create A Process
  • Approvals - Actions
  • Approvals - How and What Can Approvers Do
  • Sales Cloud
  • Sales Process
  • Sales Productivity Features
  • Lead Management
  • Lead auto response
  • Lead assignment
  • Web to lead
  • Accounts and Contacts Management
  • Opportunities
  • Campaign Management
  • Price Book, Products, Price Book Entries
  • Service Cloud
  • Case Management
  • Typical Service and Support Process
  • Automation - Web2Case and Auto-Response
  • Automation - Email2Case
  • Automation - Assignment Rules
  • Automation - Escalation Rules
  • Email Templates in Case Management
  • Channels
  • Case Resolution ? Solutions
  • Case Resolution Using Knowledge
  • Communities Basics
  • Communities Setup and Administration
  • Communities ? Ideas and Answers
  • Data Handling and Processing Overview
  • Exporting data and Regular Backup
  • External ID and Unique Fields
  • Import
  • Install Apex Data loader
  • Use the Import Wizard and Data Loader and compare the features, Update, Upsert operations, Delete and Hard Delete records,
  • Transfer record ownership
  • Execute a report with and without modifications
  • Create a tabular report, summary and matrix report
  • Report and Security
  • Report Builder and Standard Reports Available
  • Add a chart and a few other features like highlighting
  • Create a custom report type and store in a folder
  • User filters in reports
  • Create a dashboard
  • Bucket field
  • Tabular Report significance
  • Summary report significance
  • Matrix report significance
  • Joined report significance
  • Dynamic dashboard
  • Customizable parts of the SF1 app
  • Security and customizable settings
  • Navigation menu
  • Compact layouts and Mobile cards
  • Basic admin activities on Salesforce A
  • Outlook and SF synch up
  • Activity management - Tasks, Events, and Open activities
  • Creating and tracking tasks and events
  • Folders and Document templates
  • AppExchange
  • Chatter groups, feeds, people
  • Files, Follow records, people
  • Groups Topics and Files
  • Global action types-Create
  • Log a call, Custom VF page
  • Custom canvas, Publisher layout
  • Global an Object specific actions
  • Salesforce1
  • SalesforceA
  • Salesforce1 Vs SalesforceA
  • Outbound Change Sets
  • Inbound Change Sets
  • Deployment Settings
  • Milestones
  • Sandboxes
  • Change Sets
  • Packages
  • Lightning Components
  • Lightning Component Capabilities
  • Lightning Components vs. Visualforce
  • Creating Custom Buttons
  • Creating Custom Links
  • Creating Records with Actions
  • Global Action
  • Object Specific Action
  • AppExchange Overview
  • Finding and Selecting an App
  • Installing an App
  • Finding a Developer
  • Finding a Consultant


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