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Available Courses Delivery

This course is available in the following formats:

Course Overview

ITIL® Foundation Certificate course furnish learners with an in-depth understanding of ITIL service management. An efficient IT Service Management provides an organization with a clear view of its IT aptitudes. A competent IT department provides a better insight into customer needs and stimulation. Learners are able to focus on the needs of the business and measure the performance of the services offered.

Course Objective

• To provide a basic understanding of the ITIL framework
• To understand how ITIL can be used to enhance the quality of IT service management within an organization
• To enable comprehension and / or awareness of key areas of the 5 ITIL core books
• Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
• To prepare to sit the ITIL Foundation Exam

Career Benefits

• Bigger paychecks
• Learn to use and apply ITIL tools to improve work environment
• Improve service delivery
• Develops confidence in the communication across the ITSM hierarchy
• Better opportunities in various verticals of the IT industry

Who Should Take Up ITILv4® Foundation Certification

• IT administrators
• IT engineers
• Business development administrators
• IT audit supervisors
• Database managers
• ITSM coaches
• IT detailers and counselors
• Service offering specialists
• Quality analysts
• Application administration and improvement units
• IT managers and support supervisors

Course Content

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course include

• 6-month access to Online Training
• Reference Material
• Simulated Practice Test
• Case Studies
• Chapter Tests
• Crosswords
• Certification Exam
• Online and Physical Copy of Certificate

examination format

• Multiple-choice Questions
• 40 questions per paper, with 1 mark for each question
• 1-hour duration
• Closed book exam