Key Highlights
- 10 hours of high-quality e-learning content
- 93% Passing rate
- Sample Test & Mock Quiz
- Proctored Online Exam
- Certification Exam Included
- 100% Money back guarantee
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Available Courses Delivery
This course is available in the following formats:
Self Paced (On-Demand)
24x7 access to instructor-led videos and practical activities
Convenient training that syncs with your schedule
Enroll Now$900 $499
Course Overview
ITIL® Foundation Certificate course furnish learners with an in-depth understanding of ITIL service management. An efficient IT Service Management provides an organization with a clear view of its IT aptitudes. A competent IT department provides a better insight into customer needs and stimulation. Learners are able to focus on the needs of the business and measure the performance of the services offered.
Course Objective
- To provide a basic understanding of the ITIL framework
- To understand how ITIL can be used to enhance the quality of IT service management within an organization
- To enable comprehension and / or awareness of key areas of the 5 ITIL core books
- Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
- To prepare to sit the ITIL Foundation Exam
Career Benefits
- Bigger paychecks
- Learn to use and apply ITIL tools to improve work environment
- Improve service delivery
- Develops confidence in the communication across the ITSM hierarchy
- Better opportunities in various verticals of the IT industry
Who Should Take Up ITILv4® Foundation Certification
- IT administrators
- IT engineers
- Business development administrators
- IT audit supervisors
- Database managers
- ITSM coaches
- IT detailers and counselors
- Service offering specialists
- Quality analysts
- Application administration and improvement units
- IT managers and support supervisors
Course Content
- History of ITIL
- Introduction to ITIL
- Introduction to Key Terms
- Introduction to Service Management Lifestyle
- Principles of IT Service Management
- Challenges in IT Service Management
- Benefits of IT Service Management
- Stakeholders in IT Service Management
- Internal and External Services
- Roles in Service Management
- RACI Model
- Types of Service Providers
- The Service Lifestyle
- Components of Service Management Lifestyle
- Interaction in the Service Management Lifestyle
- Relationship between Governance and ITSM
- Overview
- Processes
- Types of Services
- Service Strategy- Customers and Users
- Service Utility and Warranty
- Service Assets
- Value Creation
- Factors that Influence Customer Perception of Value
- Business Outcomes
- Service Packages
- Business Cases and Its Uses
- Risk
- Service Management Technology and Animation
- Automation Benefits
- Service Management Tools
course include
- 6-month access to Online Training
- Reference Material
- Simulated Practice Test
- Case Studies
- Chapter Tests
- Crosswords
- Certification Exam
- Online and Physical Copy of Certificate
examination format
- Multiple-choice Questions
- 40 questions per paper, with 1 mark for each question
- 1-hour duration
- Closed book exam
