Key Highlights
- Case Studies Based on Real Life Scenarios
- Practical Assignments
- Lifetime Access to Learning Management System
- 24x7 Expert Support
- Course Completion Certificate
- Online Forum for Discussions
Available Courses Delivery
This course is available in the following formats:
Self Paced (On-Demand)
24x7 access to instructor-led videos and practical activities
Convenient training that syncs with your schedule
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Course Overview
ITIL Service Transition Certification course educates about the management-level concepts and fundamentals of Service Transition activities. It teaches how to use service design and related elements to ensure a smooth transition of service solutions to live operation, while satisfying the requirements of customers and businesses.
Course Objectives
- Learn about the purpose and goal of Service Transition
- Pick up the best practices for effective transition
- Understand the Service Transition principles and related processes
- Get a grip on industry practices carried out in service management, as mentioned in the ITIL Service Transition publication
- Acquaint with the roles, responsibilities, and organizational structure defined by Service Transition
- Learn to implement and better Service Transition
- Train in Service Transition risk mitigation
Career Benefits
- Boost career growth as an IT professional
- Enhance the quality of IT service
- Freshers can be hired as process coordinators
- Opportunities in higher management level of the IT sector
- In-depth insights into ITIL
- Better remuneration
Prerequisites
- None
Who should take up?
- Professionals who have ITIL Foundation certificate
- Configuration Manager
- IT audit managers
- IT architects and planners
- IT consultants
- IT security managers
- Service designers
- ITSM professionals
- Release managers
- Chief technology officers
- Supervisory staff
Course Content
- Purpose & goal of Service Transition
- Scope of Service Transition, value to business
- Context of Service Transition in relation to all other lifecycle stages
- Knowledge
- Interpretation & analysis of Service Transition
- Best practices for effective transition
- Service Transition inputs & outputs for effective transition
- Service Transition performance & typical metrics
- Managerial & supervisory aspects of ITIL processes in the service transition stage
- Purpose & objective of different service transition process
- Managing communication
- Commitment & understanding changes in terms of organizational & stakeholder aspects
- Roles & responsibilities and organizational structure for service transition based on organizational context of service transition
- Technology considerations of service transition
- Design & mechanism for maximizing benefit from the technology
- Implementation & improvement of service transition
- CSF facing transition
- Risk mitigation to service transition
