CSM® Certification Training

Become an exceptional Scrum Master with real-time scrum activities and simulations

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Key Highlights

  • Progressive learning and support to further your Scrum knowledge
  • Experiential learning with Case studies, Scrum Activities, Role plays, & Simulations
  • Earn 16 PDUs and 16 SEUs in just 2 days
  • Get trained by globally renowned Certified Scrum Trainers (CSTs)
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Course Overview

Scrum, an Agile framework has been picking up momentum in creating innovation and improving productivity across organizations. A high-performing Scrum team always contributes to the success of an Agile project and the Scrum Master is the main person responsible for steering the project in the right direction. The Certified ScrumMaster course boosts your confidence in implementing the Scrum framework effectively in organizations.

Course Objectives

  • Gain a high degree of proficiency in executing Scrum
  • Contribute in creating a healthy work environment
  • Earn the skills that make an individual immune to internal and external distractions
  • Become self-motivated to escalate the performance of the team
  • Get more job opportunities in IT as well as non-IT organizations with a good pay

Prerequisites

  • There is no set of eligibility requirements to attend this ScrumMaster Certification course and it can be taken by any professional who wants to deepen their understanding of Scrum.

Who should take up?

  • Software Engineers
  • Product Managers
  • Project Managers
  • Team Leaders
  • Business Analysts
  • Development team members
  • Testers
  • New/Existing Scrum Masters
  • Planning for Scrum Master career

Course Content

  • Explain the 12 principles and 4 values listed in the Agile Manifesto.
  • Demonstrate the benefits of 'responding to change' in Agile over 'following a plan' in traditional project management.
  • Describe how the Scrum values (courage, focus, commitment, respect, openness) relate to the Scrum artifacts, events, and roles.
  • List and explain the three pillars in Scrum ? Transparency, Inspection, Adaptation.
  • Explain the differences between framework and methodology and understand why Scrum is called a framework.
  • List 5 ways to develop an Agile mindset.
  • Illustrate 2 differences between Agile and Scrum and explain why these two terms cannot be used interchangeably.
  • Conduct a retrospective to list 3 techniques to improve the performance and turnaround time.
  • Explain the roles and responsibilities of a Scrum Master and a Product Owner.
  • List 3 differences between a Scrum Master and a Product Owner and understand why these two roles should not overlap.
  • Discuss how a product owner acts as a bridge between the development team and the stakeholders.
  • Understand why a Scrum Master is not an active participant but a facilitator in the Scrum events and ceremonies.
  • List 3 demerits of having a development team of less than 3 members or greater than 10 members.
  • Explain the 'why' and 'how' of sprint planning, daily scrum, sprint review, and retrospective.
  • Understand why the scope and duration of a sprint are fixed.
  • List 3 ways to avoid sprint backlog spillover.
  • Define sprint goals and discuss 5 benefits of having a sprint goal.
  • Understand how the Scrum Master and the Product Owner should coordinate with the team and list 5 points to improve such communications.
  • Discuss 3 damaging impacts of sprint cancellation and how to avoid it.
  • List 10 sprint anti-patterns (E.g. sprint cancellation, variable sprint length) and understand how these impact the delivery and turnaround time.
  • List and demonstrate 5 salient features of a well-formed product backlog (E.g. estimated, prioritized).
  • Discuss 2 responsibilities of the Product Owner, Scrum Master, and the Development team in creating and maintaining a product backlog.
  • The objective of having a product backlog and best approaches to product backlog refinement.
  • Analyze and discuss the ideal time and capacity to be dedicated to product backlog refinement.
  • Demonstrate 3 activities (E.g. budget and timeline, release schedule) that take place during a sprint review.
  • List 5 sprint review anti-patterns (E.g. delayed acceptance) and their negative impacts
  • Explain the difference between resolution meetings and daily standups.
  • Explain the benefits of collaborations with product owners.
  • List 3 demerits of over collaboration of the product owners.
  • Demonstrate 3 ways to break the barriers and collaborate
  • Demonstrate creation of sprint burndown chart
  • Explain 3 approaches to increase efficiency in the team
  • Explain the importance of 15-minute timebox for daily scrum meetings.
  • List 3 differences between traditional meetings and daily stand-ups.
  • Describe 2 roles played by the Scrum Master, Product Owner, and the Development team in daily scrum.
  • List the 3 critical questions pertaining to the daily scrum agenda.
  • List 2 responsibilities of the Scrum Master, Product Owner, and the Development team during the sprint retrospective.
  • Explain Definition of Done at three levels ? user story (e.g. writing code), sprint, and release (e.g. preparing release notes).
  • List 3 benefits of Definition of Done and explain why it can evolve over a certain period of time.
  • Prepare a checklist (with a minimum of 7 entries) of an ideal DoD.
  • Mention 3 risks associated with an ill-formed DoD.
  • List 5 characteristics of good acceptance criteria.
  • Understand who all should be involved in drafting the acceptance criteria.
  • List 3 negative impacts of not following the acceptance criteria.
  • Create an ultimate checklist of Definition of Done.
  • List 3 negative impacts of an ill-formed Definition of Done.
  • Identify at least 3 benefits of a shared Definition of Done for multiple teams working on the same product backlog.
  • List 2 ways to improve Definition of Done.
  • Clearly understand the differences between 'done' and 'done done'.
  • Define and understand the steps involved in release planning.
  • List 3 benefits of a well-organized release planning.
  • List 3 outputs of release planning.
  • Define and understand sprint burndown chart.
  • List 3 primary reasons to use a burndown chart.
  • Learn how to create and calculate a burndown chart.
  • Explain how to adjust upcoming sprints based on the burndown.
  • List 3 critical information obtained from a burndown chart.
  • List 5 merits and 2 demerits of using a burndown chart.
  • Understand 5 common errors that lead to misleading information in burndown charts.
  • Understand the importance of having a release goal (based on historical data and agreement).
  • Demonstrate the importance of release burn-up in understanding the current status.
  • List 2 differences between burndown and burn-up charts.
  • Explain how to adjust release planning (if needed) based on the burn down.
  • Tell one primary advantage of a burnup chart over a burndown chart.
  • What is product planning
  • What is product vision
  • How to create a product backlog
  • Product Roadmap
  • Minimum Releasable features (or) Minimum Marketable Features
  • Minimum Viable Products
  • Define and explain user stories and understand the importance of user stories in real-time projects.
  • Explain the 3 Cs in user stories.
  • Discuss the importance of acceptance criteria and list 3 scenarios that might arise when the acceptance criteria are not met.
  • List and demonstrate 5 benefits of Agile estimation.
  • Understand the 7 popular Agile estimation techniques and decide which one is the best for your project.
  • Discuss 3 benefits of Relative Estimation and Planning Poker.
  • List and explain 3 common mistakes made while using Relative Estimation and their negative impacts.
  • Discuss in detail the 5 critical steps in Planning Poker.
  • List 5 benefits of planning poker estimation technique.
  • Decide the best sequence for the values (story points) on cards for your real-time projects.
  • Discuss in detail the 5 critical steps in Planning Poker.
  • List 3 points to heed for employing planning poker for distributed teams.

CSM® Certification Training FAQs

Certified ScrumMaster®

    A Certified ScrumMaster® is a professional designated by Scrum Alliance as a Scrum practitioner who can skillfully lead project teams. A Scrum Master is not a project leader or project manager but instead, a Servant Leader who assists the team to succeed with the Scrum framework.

    When it comes to being a successful Scrum Master, there are certain roles and responsibilities that need to be performed. Following are the primary roles and responsibilities of a scrum master:

    • Act as a facilitator and servant leader who encourages self-organization
    • Remove obstacles so that the team can focus more on work and follow practices of Scrum
    • Protect the team from internal and external distractions
    • Ensure a good relationship between the product owner and the team along with the members outside the team
    • Set up an environment where the team can perform more effectively
    • Manage the scrum process in coordination with the scrum team
    • Conduct retrospective meetings
    • Address team progress

    The most important skills that every Scrum Master should have are as follows:

    • Systems Thinking: This skill helps the Scrum Master to build a comprehensive perspective towards the whole organization as a system. 
    • Facilitation ability: The Scrum Master facilitates the Scrum events for the team members to reach a high-end decision.
    • Complex Problem Solving: The Scrum Master will be able to handle various complex situations while undertaking product development.
    • Coaching: Team members need someone to guide and coach them to follow Scrum principles properly, which the Scrum Master does.

    The exponential growth of Scrum, combined with the rising Scrum adoption in 65% of IT enterprises globally indicates the need for Certified ScrumMasters who can facilitate complex project execution. A CSM certification from any Global REP (Registered Education Provider) helps reinforce your industry identity as an Agilist who can lead projects to successful execution.

    The Scrum Master role is created to be a part of the Scrum framework. The name itself indicates that a person is an expert at Scrum and ensures that his/her team is also following the Scrum framework correctly. Scrum Master is responsible for creating a culture of trust, self-organizing teams, and transparency while removing the obstacles that are inhibiting the project's progress. Here is a list of several Scrum Master certifications along with the certification bodies:

    Certification Body Certificate Name
    Scrum AllianceCertified ScrumMaster® (CSM®)
    Scrum.orgProfessional Scrum Master (PSM ? )
    Scaled Agile Academy SAFe® Advanced Scrum Master (SASM)
    Project Management Institute (PMI)®Project Management Institute- Agile Certified Practitioner (PMI-ACP)®
    SCRUMstudy
    Scrum Master Certified (SMC ? )

    Scrum Alliance, the renowned Agile membership and certification organization for the professionals offers various levels of certification to become proficient in Scrum. The certifying body always believes in a high level of personal interaction to understand Scrum. The newly designed course model of Scrum Alliance fosters collaboration, increased productivity, and success among the team members. 

    Membership of the Scrum Alliance community offers you a networking platform if you are interested in your Agile journey and lets you connect with other Scrum practitioners. It aids you to get future growth through certification, knowledge sharing, and community support, which is very rare in the IT domain.

    No, there is no online/virtual course for CSM. Scrum Alliance believes that understanding Scrum requires a greater level of personal interaction than cannot be delivered in a virtual environment.

    Through this membership you can join local user groups, online social networks, gain access to deep discounts on gatherings, and additional member-only resources.  In addition, CSMs can use a specially designed logo to highlight their credentials.

    According to Scrum Alliance, a Certified ScrumMaster course helps increase the likelihood of a project's overall success by applying Scrum principles and techniques in the right way. By understanding the values, practices, and applications, you can act as a 'servant leader' rising above and beyond an average project manager and helping your organization achieve meaningful goals

    The demand for professional and skilled scrum masters is rising and this consequently has elevated the job opportunities that are available in the market for Scrum certified professionals. Our training will give you the edge you need over your non-certified counterparts and help you to get a high-paying job that will pave the way for a successful Agile journey.

    Not just software companies but many other industries are looking for Scrum Masters to improve their organizational processes. Here is the list of top industries and companies that have hired Certified Scrum Masters:

    Information Technology:

    • Philips
    • Dell
    • Honeywell
    • Allstate India
    • Goldman Sachs
    • Siemens
    • Informatica
    • Capgemini
    • Intel
    • Zensar Technologies
    • Accenture

    Tool Name

    Features

    Cost

    Jira

    The most popular and widely used cloud and subscription-based software for Agile teams.

    $10/month for up to 10 users

    $7/month for 11-100 users

    Vivify Scrum

    A well-balanced tool with an appealing UI and useful Scrum features.

    Offers free version for 14-days

    $8/user/month

    ScrumDO

    This is the tool built and priced to scale your Agile projects.

    $8.99/month for up to 10 users

    Manuscript

    A new tool built for the real-world barriers that exist in a software development environment.

    $62/month for 5 users

    Axosoft

    This scrum tool offers organization and structure to many components of Scrum project management.

    $25/month for 5 users

    Targetprocess

    This Scrum tool enables software development teams to speed up product delivery at all levels of the organization.

    Offers free Team version

    $20/user/month

    Yodiz

    It offers a greater degree of visibility into your team's progress and increases overall efficiency.

    Offers free version for up to 3 users

    $3/user/month

    Quickscrum

    This Scrum tool helps your team to collaborate better, reach goals, and improve continuously.

    $3/user/month

    Scrumwise

    It allows you to focus on your project, improve communication, enhance teamwork and gives you faster results.

    $7.50/user/month

    ScrumDesk

    Designed for teams implementing Scrum or Kanban and supports Agile practices like root cause analysis or retrospectives.

    Free for up to 4 users

    $9/month for up to 5 users

    ClickUp

    It helps to make projects more productive with a well-designed and intuitive platform.

    $5/user/month

    Zoho Sprints

    A tool that helps Agile teams plan and track their work.

    Offered as a free tool for up to 3 users and 2 projects

    $8.30/user/month for up to 10 users

    The certifications offered by Scrum Alliance provide several ways of proving yourself as a competent and skilled Scrum and Agile practitioner. Here are the three Scrum Master certification levels by Scrum Alliance:

    CSM (Certified Scrum Master)

    Introductory course for those wishing to become a Scrum Master or play a role as a Scrum team member.

    A-CSM (Advance ? Certified Scrum Master)

    Advanced course for those who have work experience as a Scrum Master.

    CSP (Certified Scrum Professional)

    Pinnacle/Expert-level course for inpiduals wishing to build mastery in the Scrum Master role.

    Your next step toward a Certified Scrum Professional after earning your CSM certification and a year of experience working as a CSM on a Scrum Team is to achieve your Advanced Certified ScrumMaster (A-CSM) certification.

CSM Training

    Take a quick look at the complete details of the CSM certification course before you register:

    CSM CourseDetails
    CSM Certification Cost
    INR 23999 in India, USD 995 in the US, CAD 1195 in Canada
    Discount
    Up to 20%
    CSM Exam
    1hr online test which comprises of 50 MCQs
    CSM Exam Fee
    Included in the certification cost
    CSM Certification Validity
    2 Year Validity
    CSM Renewal Fees
    $100
    CSM Salary
    $1,15,766 per year
    Refund Policy
    100% if canceled within 48 hours

    The Certified ScrumMaster® course offers training in the fundamentals essential for Scrum team members or a professional Scrum Master.

    There are no prerequisites for attending the course itself. A degree of course completion from our Certified Scrum Trainer makes you eligible for Scrum Alliance's Online CSM Test.

    One need not bother with a specific background to become a Scrum Master. Inpiduals with Scrum Master skills can emerge out of any field.

    The following inpiduals can take this course:

    • Anyone who would like to build a career as a Scrum Master
    • Teams transitioning to Scrum
    • Managers of Scrum teams
    • Scrum team members such as product owners and developers

    If you are already working as a Scrum Master, then taking this course helps to strengthen your Scrum knowledge and skills.

    Our Certified Scrum Trainers® (CSTs) are:

    • Professionals licensed by Scrum Alliance to teach the official Scrum Alliance curriculum.
    • Masters in Scrum who have immense experience in leading, applying, coaching, and teaching it.
    • Skilled in product management and software development.
    • Subject experts who are active in software development and local Agile communities, along with the broader global Scrum and Agile movements.

    Our dedicated team of CSTs deliver training on par with the standard of excellence as set out by Scrum Alliance. So, every candidate receives the same high-quality content irrespective of the trainer and the location. They help you further develop the competencies and skills you need to make a difference in your organization.

    Our dedicated team of CSTs deliver training on par with the standard of excellence as set out by Scrum Alliance. So, every candidate receives the same high-quality content irrespective of the trainer and the location. They help you further develop the competencies and skills you need to make a difference in your organization.

    No, it cannot be taken. Scrum Alliance believes that true learning requires in-person training and hands-on experience with a CEC or CST. The CSM exam is not provided as a substitute for formal training.

    No. Certified membership is for inpiduals who have completed the CSM classroom training.

    It is advisable that before attending the Certified Scrum Master course, you should familiarize yourself with the resources available on the Scrum Alliance website. These Scrum resources will help you embrace the Scrum principles and practices and will lead to greater success in the CSM exam.

    After completing your CSM course, you will receive an email from Scrum Alliance that includes a link to create your login credentials. After receiving your membership email, you have 90 days to take and complete the test.

    Our experienced and highly qualified trainers deliver a practical and interactive training programme with accurate, clear, and updated materials to help you understand the concepts clearly and pass your CSM exam without much difficulty.

CSM Certification Exam

    CSM is an open-book exam and is easy to pass. Despite passing the Scrum Master certification exam the activity-based sessions included in the training help in gaining the knowledge of the Scrum concepts and its practical applicability, which are the most significant aspects to understand the Scrum framework.

    The Certified ScrumMaster certification exam is an online test comprising of 50 multiple choice questions. Candidates will have 1-hour (60 minutes) to finish it. A candidate has to score 74% in the exam to pass the Scrum Master certification exam and obtain the certification. Once you complete the course, you are allowed to take the exam. This exam pattern was decided by subject matter experts (SMEs) from the Scrum Alliance community working in partnership with Scrum Alliance and Prometric, an industry leader in test development.

    Yes. The Scrum Alliance allows you to take the Scrum Master exam at no cost for the first 2 attempts within 90 days after you receive your welcome email. You will be charged a minimum of $25 each from the third attempt or after completing your 90 days. Scrum Alliance suggests to retake the CSM course if you have failed thrice in the exam.

    The CSM accreditation body is the Scrum Alliance and its exam fee is non-refundable.

    No. There is no mock test; however, we have published a test blueprint at the bottom of the CSM page under 'Resources.' This blueprint outlines the percentage of questions from each domain that will be on the 50-question test. The new test still follows the current Learning Objectives as well as the recently published Learning Objectives.

    After completing your CSM course, you will receive an email from Scrum Alliance® that includes a link to create your login credentials. The first step will be to take the online exam. Once the exam is complete, you will be asked to accept a license agreement and set up your online profile. It could take up to two weeks after course completion to receive your welcome email.

    The inpiduals can take the online test from a computer anywhere in the world, according to their comfort (home, work, or other location). The test will not be proctored.

    No, you will have a time limit of 60 minutes and will not be able to pause the test. If you accidentally close the window, then you'll be able to reopen it immediately. If you lose internet connection or lose access to the test for an extended period of time, then you may reach out to support@scrumalliance.org to have a new test set up.

    Upon finishing the test, you can click on the 'submit' button and results will appear immediately on the screen.

    Scrum Alliance always strives to maintain the quality and relevance of the CSM certification by validating the best practices in the Agile industry from active practitioners in the field. The CSM curriculum incorporates the best in current knowledge, skills, and abilities necessary to earn the CSM certification.  As such, the Scrum Alliance believes in involving their community to validate what is important in the role of the Scrum Master and then updates the tests to reflect these key areas.

    If you choose English as your exam language, you will be able to switch to a newer version as the new test has recently got published. If you choose a different language then you may take the older version till that specific language gets published. Furthermore, according to the Scrum Alliance, the tests will be launched in other languages in the coming months, as soon as they inspect and adapt to the launch of the English version.

    You will find the test blueprint at the bottom of the CSM page under 'Resources', on the Scrum Alliance website. This test blueprint covers the stipulated percentage of questions from each domain. The test blueprint is aligned with the latest version of 2018 LOs. Moreover, the 2018 CSM LOs matches with the November 2017 Scrum Guide. The current LOs can be found on the Scrum Alliance CSM certification webpage and also on 'Trainer and Coach dashboards' under 'Resources'.

    If you've already passed the CSM test, you will not be able to take it again to receive a better score. Your test score is only available to you. Nobody else will be able to see your score on the CSM test.

CSM Certification

    CSM was the first professional certification awarded by Scrum Alliance for Scrum Masters. You will gain a strong understanding of the Scrum Framework, team members' activities and roles etc. By acquiring this certification, you will be helping the Scrum team work together and perform at their highest level.

    Becoming Agile is a continuous process and a CSM certification is a major milestone towards embracing Agility. Not only will you learn the roles and responsibilities of a Scrum Master but will know how to apply it in a variety of environments. It is a validation of your commitment to continued excellence and quality.

    Since Scrum is the most popular Agile framework for project management, Scrum Masters are in demand irrespective of the industry type. If you are working in a company where Agile is being widely used then CSM should be your first choice.

    You will receive the certification from Scrum Alliance, the CSM accreditation body designating you as a Certified ScrumMaster®. This enhances your industry credibility since a certification from Scrum Alliance is deemed to fulfill the vision of the Agile Manifesto by boosting greater productivity, success, and collaboration among team members.

    You will have to attend two days of CSM® training under a Certified Scrum Trainer (CST®). You need to take an exam to demonstrate your knowledge of Scrum and get certified. The exam comprises 50 multiple choice questions (MCQs) out of which you need to answer 37 questions correctly within an hour. This means that you need to score 74% in order to pass the exam. Once you pass the exam, you are declared as CSM® certified and you can download the certificate instantly.

    CSM is one of the most popular and globally recognized certifications provided by the reputed Scrum Alliance. The demand for Scrum Master training and certifications has increased considerably during the last decade. The reason is that Scrum is now being implemented in industries beyond IT and hence the demand for a certified Scrum professional has increased even beyond his/her current industry of experience.

    You will enjoy the following unique benefits with this ScrumMaster certification:

    • Master the foundational concepts of Scrum and understand the scope of the Scrum Master role
    • Gain access to resources, networks, and local groups available to only Scrum Alliance members
    • Get ahead in your Agile career
    • Prove your core Scrum knowledge to your peers
    • Fulfill the role of a Scrum Master
    • Engage with a community of Scrum experts

CSM Certification Process

    The process of becoming a Certified ScrumMaster® can be explained in the following steps:

    Step 1: Choose a CSM® training provider authorized by Scrum Alliance.

    Step 2: Enrol for a two-day CSM® course and get trained by Certified Scrum Trainers® (CSTs).

    Step 3: After successful completion of the course, our Certified Scrum Trainer (CST®) will send your details to the Scrum Alliance. Scrum Alliance will send you an email that contains the Scrum Alliance account and access details for your CSM® exam. 

    Step 4: Click on the link received from the Scrum Alliance and create your own login credentials.

    Step 5: Log in to take the online CSM® test. The exam consists of 50 MCQs and a time limit of 60 minutes (1 hour).

    Step 6: You need to answer 37 questions correctly and score 74% to pass the CSM® test.

    Note: The CSM® exam is easy to crack if you prepare from the Scrum Guide, Scrum Primer, and take the CSM® mock tests.

    Step 7: Once you pass the test with the minimum passing score, accept the license agreement.

    Step 8: After accepting it, you will receive Certified ScrumMaster® (CSM®) certification and a 2-year membership from Scrum Alliance. 

    Step 9: You can maintain your CSM® certification by renewing it once in two years.

    The Scrum framework is evolving and growing as a result of the engagement and contributions of those who share their ideas and practical experiences in the workplace. Renewal of your certification validates your interest in the growth and evolution of Scrum.

    CSM certification renewal needs to be done every 2 years. You need to pay $100 to extend the credential for a further period of 2 years from the date of your current expiration. In order to renew your ScrumMaster certification, login to Scrum Alliance website, go to your dashboard and choose the 'Renew Certification' option available under the heading 'Actions'.

    From February 4, 2019 onwards, CSMs are required to earn 20 Scrum Educational Units (SEUs) within the past two years, in addition to the $100 renewal fee that has to be paid. This new requirement has been mandated to validate your participation and continued proficiency in the fundamental principles and practices of Scrum. You can earn the required SEUs by completing an educational training or a learning opportunity.

    You have worked really hard to acquire the certification. Don't let it decline! Renew now and hold your certification for 2 years.

    There are a number of ways in which SEUs can be earned. You can read here about how to earn your SEUs.

PDUs and SEUs

    PDUs and SEUs are Professional Development Units and Scrum Educational Units, issued by the Project Management Institute and Scrum Alliance, respectively. They can be earned by completing educational training or learning opportunities, which serve to validate your participation and continued proficiency in the principles and practices of Scrum. To maintain your certification from Scrum Alliance, you are required to earn a certain number of SEUs every two years.

    PDUs and SEUs are credits awarded by the Project Management Institute and the Scrum Alliance respectively. They recognize your dedication to the Agile world through the award of credits for every educational effort you make throughout your career. Scrum Alliance members who hold a credential from Scrum Alliance need to earn SEUs to get re-certified every two years. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.

    You can get 14-16 PDUs and SEUs by participating in our 2-day training program.

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